2. When there is a discrepancy between the requested and delivered goods, the customer has the right to return the received items within 14 working days, without compensation or penalty and without giving any reason. FokkeRC recovers any amount received from the consumer, including delivery costs.
The transport costs for refunds and returns are charged to the customer, except for the cases:
– Delivered goods obviously do not correspond to the requested by the customer;
– Error has resulted from our fault;
2.1. The address where you can return goods is: 1836 Sofia, kv/Levski-V bl12 vh.V. Return is allowed under the following conditions:
2.1.1. The application for return of goods is sent to the indicated e-mail address within 14 working days, from the date of receiving the order. The application must include: full name of the client/ account holder, telephone, personal bank account of the customer where the amount paid by the customer to be recovered.
2.1.2. Goods is in the same condition as it was sent, together with original paper plans by “FokkeRC” LTD .
2.1.3. When the return is at the expense of FokkeRC LTD, it must be used the USPS for USA and usual post offices in each country and NOT any random courier company chosen by the customer.
3.1. Bank account or money order refunds
– According to the regulations of CPA, FokkeRC refunds to the customer within 14 days from the day when customer has the right to refund the goods.
-All transport costs are borne by the customer